Volunteers are the backbone of the Hanauma Bay Education Program (HBEP) by helping to educate thousands of visitors everyday at Hanauma Bay Nature Preserve. In order to prepare new volunteer recruits for the tasks and responsibilities of the position, they must go through an application process and attend a rigorous in-person training program. Applicants often go through the process and later decide it’s not a good fit for them because of their inability to commit to the requirements of the job. This can be inefficient and time consuming for both the applicant and the HBEP staff. Therefore, an online instructional orientation was created to better inform volunteer recruits before they commit to participating in a lengthy training program.
The HBEP New Volunteer Orientation website presented information to acquaint potential volunteers with the responsibilities and situations they will likely encounter. A constructivist learning design allowed participants to make sense of the information and become drivers of their learning experience. To evaluate the impact of the website, an action research study was conducted using 10 participants. After consuming text and visual content, participants responded to actual volunteer scenarios via brief video recordings of themselves using Flipgrid. Participants completed pre- and post-tutorial surveys that measured prior knowledge of the volunteer position and content retention. Overall, survey results and feedback show that participants had a better understanding of volunteer expectations and felt confident about volunteering after completing the orientation. This study examined the challenges many volunteer organizations face during the recruitment and training process. Additionally, it supports the effectiveness of e-learning in improving the efficiency of preparing potential volunteers.
Website URL: https://mamizuka728.wixsite.com/hbepnewvolunteers