Virtual Support Services for Online Students: Embedding the Library at Point-of-Need

Session Description
With more than one in three learners taking at least one online course, and one in seven taking all of their courses at a distance, how do academic libraries expand services to meet evolving digital preferences? Berkeley College offers a robust embedded librarian instructional program, an array of virtual support services, mobile-friendly eResource collections available at point-of-need in the learning management system, and a variety of virtual co-curricular events and programs. Discover strategies to transform online communication, networking, and collaboration. Explore tactics for leveraging existing and emerging technology infrastructure in preparation for a virtual library of the future.

The following topics will be discussed by the presenter:

  1. Virtual reference: proactive live chat support, text messaging, online appointment booking, virtual office hours, videoconferencing, screen sharing, meeting the needs of non-traditional students (working parents, etc) and global students (across time zones);
  2. Electronic collections: the transition from physical to virtual, embedding articles, eBooks, streaming media, & digital magazines at point-of-need in the LMS, delivering physical materials to online students, mobile access and app integration;
  3. Embedded librarianship: online faculty support, virtual information literacy instruction, course-integrated interactive learning objects, library orientation for distance learners;
  4. Online library events: cultivating a virtual community through co-curricular programming, Online Book Club, Virtual Art & Creativity Festival, live-streamed guest speakers, eScavenger Hunts
Matt LaBrake
Matt LaBrake, Berkeley College Online, NJ
Matt LaBrake serves as the Senior Director, Online Library & Technology Services, at Berkeley College. LaBrake provides leadership and vision for all aspects of distance learning library services, while also working across six physical campuses and Berkeley College Online in the exploration and integration of new and emerging technologies for teaching and learning. He serves nationally as Co-Chair of the ACRL Distance Library Section Instruction Committee, creating professional development opportunities for distance librarians. Matt presents internationally on topics related to distance learning, library services, instructional design and educational technology. Connect with Matt here –
Session Type
20-Minute Session
All Audiences

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